Sue Thompson is an author, speaker, trainer, and coach, and the president of Exceptionality LLC. She's also a facility manager with AAA Mid-Atlantic, taking care of multiple properties in Delaware, Maryland, New Jersey, Pennsylvania, and Washington DC.

She has been a member of IFMA for 18 years, previously serving as a past president of IFMA's Corporate Facilities Council, as secretary on the Delaware chapter board, and as VP of the chapter and a continuing member of the program committee. Sue has presented at our chapter and at IFMA chapters throughout the country, and numerous times at World Workplace and Facility Fusion.

Khristian has been a member of the Delaware Chapter since 2015 working in the emergency restoration service industry. In March of 2019 she made a career move to Interior Maintenance Company located in Philadelphia. Khristian is an Account Executive for IMC, focused on commercial HVAC system and exhaust cleaning, hood system cleaning as well as high surface and combustible dust cleaning.

Khristian and former chapter president Mark Mankin are committed to assisting new members and providing added member benefit.

Cheryl Titcher has been a member of IFMA since 2005 and served on the program committee for several years before taking on the office of vice president. Cheryl is the marketing manager for BrightFields, Inc., an environmental consulting and remediation services firm headquartered in Wilmington with offices in Philadelphia, PA, and Baltimore, MD.

Pam has been involved in IFMA for more than 15 years. She has served in a variety of roles including member of the Programming Committee, Programming Committee Chair, Vice President and currently serves as Secretary. Pam is currently a Regional Marketing Manager for RK&K, an engineering firm based out of Baltimore.

Dennis Groom began his involvement with IFMA in 2002. His career has included FM work at MBNA, Barclaycard US, the State of Delaware, and now as Senior Operations Manager for Brookfield Properties (The Christiana Mall). Dennis is a fixture at the annual golf outing benefiting Habitat for Humanity, and he worked on and co-chaired the golf committee for several years. Being a member of IFMA Delaware has enriched his career and he continues to maintain many relationships that were started and developed through IFMA.

Youness Baftechi has over 30 years of experience in facilities management, real estate, space planning & design consulting, and administrative services. Since 1999 he has been a managing partner for Advanced Facilities Management Services, offering real estate, facility planning, and project management services to commercial developers, the design community, and directly to end users. Prior to AFMS, from 1978 to 2001, he held several positions in finance and facilities management as a manager of corporate services at Blue Cross Blue Shield of Delaware.

Youness joined IFMA in 1986, and between 1986 and 1990 served on the membership, educational advisory, and program Committees with the Philadelphia chapter. He formed the IFMA Delaware Chapter in 1990, and served as a chapter president in 1990-1991 and 2004-2005. He also served in the chairs of membership and partnership, as well as several years as chapter treasurer. He currently works as Interior Commercial Project Director for Troy Granite Company.